Programme Satisfaction
Positive NPS of +32 — promoters outweigh detractors with moderate passive presence.
+32NPS · n=60
53% Promoters25% Passives22% Detractors
95% CI: +11 → +52 · True NPS lies within this range with 95% confidence (n=60 respondents)
Confidence Arc
Strong end-of-Day-1 build confidence — cohort leaves Day 1 ready to apply Claude in client work (mean 4.1/5).
4.1end-of-D1 build / 5
4.3D2 Design / 5
4.3D2 Commercial / 5
4.2D2 Build / 5
Audience
65 participants across 6 organisations — Transformation Lead majority with applying in practice the most common AI experience level.
Top Organisations
Accenture (17) Deloitte (15) PwC (15) Cognizant (9) Infosys (7)
Voice of Participant
What participants said — dominant theme from each NPS segment.
Promoters
Participants valued the course as an effective baseline introduction with practical, hands-on learning that exposed them to Claude's latest capabilities.
Passives
Attendees wanted deeper technical guidance on building solutions and more discussion time to digest concepts rather than rapid exercise cycles.
Detractors
Participants criticized the workshop for being introductory copy-paste coding exercises better suited for self-study, lacking real-world problem-solving and conceptual depth for technical audiences.
Facilitator Notes
Gaps Filled & Course-Corrections
Day 1: Access to the fac site: I had to attempt 10 times before it let me get through, same for day 2. We need to fix this We need to continue to be more prescriptive with instructions when sending them off to do workshops/ mini hacks. For example: When sending them off to activity and timer on screen have the name of the activity/ file also displayed When they’re in an activity for 45 min +, at least 1-2 check-ins from the front of the room. We’re doing great at grazing through the room but this will help the room understand how far along they should be, or also ask questions that others in the room might be wondering. At certain points it felt as if the pax were wondering “what are we supposed to be doing” Telling them they should close out of extra programs/ widows due to wifi bandwidth, and will help keep their attention so they aren’t on other tasks Day 2: OBSERVATION: Pax felt ready to dive right in, they were helping on another and really leaned into asking Claude first FIX NEEDED: images in the content engineering section are way too small and dont enlarge when you zoom in, can we replace these? After lunch folks didn’t seem to be paying attention as much, running different screens ect. we need to get the energy going before we dive into content
Room Dynamics
Day 1: Energy seemed lower towards end of day, we belive this is because they have been hands on with their key boards and the room overall is a little quiet. This is not negative, but maybe we can find a way to make this feel more interactive, have more table lvl discussions or larger room discussion throughout that last chunk Day 2: People were able to jump right in with minimal tech issues.
For Next Time
Day 1: while they’re coming in to the room have the prework up on screen, prompt them to get into it if they haven’t already. will help reduce the amount of time spent getting them into get later