Programme Satisfaction
Positive NPS of +43 — promoters outweigh detractors with moderate passive presence.
+43NPS · n=21
57% Promoters29% Passives14% Detractors
95% CI: +12 → +74 · True NPS lies within this range with 95% confidence (n=21 respondents)
Confidence Arc
Strong end-of-Day-1 build confidence — cohort leaves Day 1 ready to apply Claude in client work (mean 4.0/5).
4.0end-of-D1 build / 5
4.0D2 Design / 5
4.2D2 Commercial / 5
4.2D2 Build / 5
Audience
39 participants across 12 organisations — Developer majority with applying in practice the most common AI experience level.
Top Organisations
Reply (8) Infomotion (5) Capgemini (5) SFEIR (4) valantic (4)
Voice of Participant
What participants said — dominant theme from each NPS segment.
Promoters
Participants valued hands-on technical training on Claude and AI engineering fundamentals as practical foundation for company initiatives.
Passives
Mixed experience due to varied expertise levels; theory-practice balance appreciated but advanced users found insufficient novel content.
Detractors
Advanced practitioners found training too introductory; outdated hands-on tasks and inconsistent quality didn't justify the effort and cost invested.