Programme Satisfaction
Positive NPS of +39 — promoters outweigh detractors with moderate passive presence.
+39NPS · n=18
50% Promoters39% Passives11% Detractors
95% CI: +8 → +70 · True NPS lies within this range with 95% confidence (n=18 respondents)
Confidence Arc
Strong end-of-Day-1 build confidence — cohort leaves Day 1 ready to apply Claude in client work (mean 4.0/5).
4.0end-of-D1 build / 5
4.0D2 Design / 5
4.1D2 Commercial / 5
4.1D2 Build / 5
Audience
17 participants across 7 organisations — Developer majority with delivering independently the most common AI experience level.
Top Organisations
Deloitte (7) Zartis (3) Capgemini (2) Genioo (2) Infosys (1)
Voice of Participant
What participants said — dominant theme from each NPS segment.
Promoters
Instructors' expertise and attentiveness, combined with hands-on learning and unlimited token access, created an engaging, supportive environment.
Passives
Content depth and pacing suited beginners well, but experienced Claude users found limited new learning opportunities.
Detractors
Insufficient time for self-directed deep dives resulted in overly surface-level coverage of technical topics.