Programme Satisfaction
Positive NPS of +39 — promoters outweigh detractors with moderate passive presence.
+39NPS · n=18
50% Promoters39% Passives11% Detractors
95% CI: +8 → +70 · True NPS lies within this range with 95% confidence (n=18 respondents)
Confidence Arc
Strong end-of-Day-1 build confidence — cohort leaves Day 1 ready to apply Claude in client work (mean 4.0/5).
4.0end-of-D1 build / 5
4.0D2 Design / 5
4.1D2 Commercial / 5
4.1D2 Build / 5
Audience
17 participants across 7 organisations — Developer majority with delivering independently the most common AI experience level.
Top Organisations
Deloitte (7) Zartis (3) Capgemini (2) Genioo (2) Infosys (1)
Voice of Participant
What participants said — dominant theme from each NPS segment.
Promoters
Instructors' expertise and attentiveness, hands-on learning with unlimited tokens, and interactive format drove strong satisfaction across skill levels.
Passives
Content pacing and depth suited newcomers well but felt introductory for experienced Claude users seeking advanced technical knowledge.
Detractors
Insufficient dedicated time for independent exploration of topics prevented deep technical engagement beyond high-level overview.