Programme Satisfaction
NPS +40 with 60% passives — score is held up by low detractor count, not promoter strength. Passive signal is weak: neither endorsing nor rejecting the programme.
+40NPS · n=15
40% Promoters60% Passives0% Detractors
95% CI: +15 → +65 · True NPS lies within this range with 95% confidence (n=15 respondents)
Flag — 60% passive rate is above the programme mean. What in the programme experience left people undecided?
Confidence Arc
Moderate end-of-Day-1 build confidence — cohort is progressing; Day 2 has room to close remaining gaps (mean 3.9/5).
3.9end-of-D1 build / 5
4.1D2 Design / 5
4.3D2 Commercial / 5
4.3D2 Build / 5
Audience
19 participants across 7 organisations — Developer majority with applying in practice the most common AI experience level.
Top Organisations
b.telligent (6) Deloitte (4) Version 1 (4) Zartis (2) BCG (1)
Voice of Participant
What participants said — dominant theme from each NPS segment.
Promoters
Hands-on Claude experience and peer knowledge exchange transformed participants' AI perspectives and built confidence.
Passives
Strong foundational program, but advanced users and non-technical attendees needed differentiated content depth.